Home » Blog » DIYREPAIR » Samsung Washing Machine Error HE1 (E5): Why Does It Take Place and How to Solve This Issue?

Samsung Washing Machine Error HE1 (E5): Why Does It Take Place and How to Solve This Issue?

Technically Reviewed by Oleg Chudnovski on Jan 21, 2026 | Written by Spark Service PRO Editorial Contributors

From time to time, Samsung washing machines may display error codes that require proper attention to resolve. Let's delve into the specifics of the HE1 (E5) error code: understand when it occurs, which parts of the appliance are responsible, and how to resolve it.

When This Error Code Occurs

HE1 (E5) Error Code:

1. Occur When: The HE1 (E5) error code typically indicates a fault in the heating element or temperature sensor during the washing machine's operation.
2. Possible Causes:
   • Malfunctions in the heating element (the HE1 error code may occur due to issues with the heating element, which warms the water during specific washing cycles). It may occur when the heating element gradually deteriorates or is exposed to moisture, leading to corrosion or electrical component failures.
   • Temperature sensor problems (the temperature sensor monitors the water temperature inside the washing machine). Possible reasons include the inability of the temperature sensor to accurately detect water temperature or poor electrical connections affecting sensor performance.
   • Overheating concerns (the washing machine may detect overheating, leading to the HE1 (E5) error code). It may be caused by overheating due to a malfunctioning heating element or control board, or by issues with the control board regulating temperature.
3. What parts of the washing machine are responsible for this error code?

Understanding the specific components related to the error code is important for effective diagnosis and resolution.

Book Online and Save $30 sparkservice.ca 1-888-242-0777 Use Coupon →

How to Solve the Issue

HE1 (E5) Error Code:

Pause and Unplug:

• If the HE1 (E5) error occurs during a cycle, pause the machine and unplug it from the electrical outlet to ensure safety.

Check Heating Element:

• Physically inspect the heating element for visible signs of damage, such as corrosion or breakage.
• Confirm that the heating element is functioning properly.

Inspect Temperature Sensor:

• Inspect the temperature sensor for visible damage or loose connections.
• Measure the sensor's resistance using a multimeter to ensure it is within the specified range.

Run a Cold Water Cycle:

• Initiate a cold-water cycle to determine whether the machine operates without triggering the HE1 (E5) error.
• This helps determine whether the issue is specific to hot-water-related components.

Check Wiring Connections:

• Examine the wiring connected to the heating element and temperature sensor for any visible issues.
• Ensure all connections are secure and free from corrosion or damage.

Adjust Water Temperature Setting:

• Ensure that the washing machine's water temperature setting is appropriate for the selected cycle.
• Adjust the temperature setting if necessary.

Clean the Water Inlet Filters:

• Clean the water inlet filters to remove any debris that might hinder water flow to the heating element.

Run a Test Cycle:

• After performing the checks and potential fixes, run a test cycle to observe the machine's performance.
• Monitor for any recurrence of the HE1 (E5) error code.

Professional Assistance:

• If the error persists or if there are concerns regarding the heating element, temperature sensor, or control board, seek professional assistance.
• Technicians can conduct a thorough diagnosis and address more complex issues.

Final Summary and Key Takeaways for the HE1 (E5) Error Code

The HE1 (E5) error code on Samsung washing machines typically indicates a problem with the heating element, temperature sensor, or control board, all of which play a critical role in regulating water temperature during a wash cycle. When one of these components malfunctions, the washer may fail to heat properly or interrupt the cycle altogether.

This guide provides clear steps to help you identify the cause, run basic diagnostics, and apply practical solutions to restore your washer’s performance. Regular maintenance and prompt attention to error codes can prevent more serious issues and extend your appliance's lifespan.

If you still have questions or need professional assistance, Spark Service PRO is here to help. Contact us anytime at 647-503-6655 for same-day, reliable Samsung washer repair services.